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May 2023

Product Updates 🪄

latest feature releases from Snackpass

Devices Page

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Located in the Restaurant Dashboard, the devices page is the central place for managing all your Snackpass devices. View + manage your Kiosks, SnackTVs, Printers, Order Hub, + KDS all in one place.

Status Page

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We are excited to announce the launch of our official system status page: status.snackpass.co We know how much of an impact system outages can have on your crucial operations, so we want to make sure that we are proactive in minimizing disruptions to your business by providing crucial information and fallback instructions in a timely manner. We encourage all restaurant staff members to have this page saved and bookmarked on their personal devices for rapid access. If there’s any suspicion of degraded service during an outage, we recommend checking our status page first for detailed information before contacting our support team for much quicker access to any live updates

Tipping

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Customize standard tipping options for your store 💲 In the Restaurant Dashboard, select settings → store → tipping to access this page.

Brand & Appearance

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Customize the look and feel of your brand across all Snackpass products ✨ In the Restaurant Dashboard, select settings → store → brand & appearance. On this page you will be able to update:

your logo
a cover photo that’s shown on the app and online ordering page
a brand color that’ll reflect on the app’s punchcard and kiosk buttons
an emoji that best represents your cuisine
a store message to share announcements and updates with customers

Employee Pin Toggle

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Directly enable custom pins for your employees to mandate a pin number every time an employee wants to perform an auditable action such as issuing a refund. How to use this feature:

In the Restaurant Dashboard, select settings → store → orders
Toggle on “Store requires employee pin”
Add employees + custom pins under the “employees” tab

Self-Serve Promotions

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Reminder: our self-serve promotion builder is LIVE 🎉 Create powerful marketing plans to drive sales, increase brand awareness, and build meaningful relationships with your customers. Learn more + watch guided tutorials HERE

‼️ Important Announcement

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The Snackpass Support team is excited to announce a new ✨text support line✨

For any support issue, technical or non-technical, you can now text the team for easier and faster assistance! 📱 Snackpass Support Text: 1-510-998-0188 📱 This number supports photos, videos, and will be monitored from 7am - 1am EST Monday to Saturday, and 9am - 1am EST on Sundays. Save it as a contact in your phone, and text us whenever you need help from the team 👍

Note: to call the support team, please continue to use the same toll-free number as always (1-866-868-2146)

Snack Hacks 🪄

Mini Customer Pickup Screen

Elevate your customer experience with a 15” countertop Customer Pick Up screen

Benefits

⏰ Free up employee time

🔔 Help customers know when their orders are ready

🏁 Streamline pickup process

📈 Improve customer experience

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Reach out to our support team (1-866-868-2146) to get started with SnackTV

Snack Spotlight ✨

T-Swirl Crepe

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"Snackpass is truly a look into the future" - Daniel, Chief Marketing Officer at 30+ locations of T-Swirl Crepe 🔮

We're proud to offer innovative self-serve technology that helps our restaurant partners optimize their operations and improve the customer experience 💙

Thank you Daniel and the T-Swirl Crepe team 👏

Snackteam 👋

get to know our team

Harrison Tracy

Role: Operations

Snackteam Member Since: August 2019

Favorite Snack: Dried mango slices 🥭

Favorite Snackpass Memory: “It’s hard to pick just one because there are so many. One of my favorite memories was the launch and installation of our first kiosks in Berkeley, CA. This was a brand new product that our engineering team had been working on for several months, and it was great to see it come to fruition and go live at our first stores. I loved the opportunity to work with our restaurant partners on setting up their kiosks and creating the best ordering experience for their customers. Since our first model, it’s been so exciting to see our kiosk and other new products evolve over time with new features and hardware offerings.”