my.store spotlight ✨ Playa Bowls
With my.store, you can
🤝 capture follower data + convert them into customers of your store
📸 update featured photos and videos in seconds
🔗 add easy to access links to drive more orders, catering, and events
Product Updates 🪄
the latest feature releases from Snackpass
Self Serve Promotions and Rewards
Running promotions help restaurants acquire new customers, retain existing customers, feature new menu items, boost customer order frequency, increase ticket size, and improve overall sales.
On Restaurant Dashboard you’ll be able to create:
- Deal promotions
- Offer a discount to customers that make a qualifying purchase - like BOGO.
- Discount promotions
- Percent off (%), dollar off ($), and free item discounts.
- Happy Hour
- Boost sales during slower times of the day with a recurring discount.
- Deal Drop
- Create hype and drive sales with a max-use, limited-time promotion.
- Audience based promotions
- Attract new business and convert curious guests into customers with First-time customer discount.
- Become a campus favorite and an easy choice for young consumers with a Student discount.
- Rewards
- Increase customer retention with a loyalty points program.
- And more!
Promotion types coming soon to Restaurant Dashboard:
- Promo codes
- Party mode (group buy)
- Referral
For now, please reach out to support via the Help Center in the Resources tab (above Settings) to create and edit these promotion types.
Guestbook Updates
- a hand typed message by the user (user initiates conversation with restaurant)
- an order complaint that contains a hand typed message
- an order compliment that contains a hand typed message
- menu feedback via the app’s menu suggestion workflow
Mark Messages Unread
Restaurant owners will now be able to mark guestbook messages unread so that they are able to return to messages when they are ready to respond.
Conversations Inbox
Introducing the chat icon with unread badge on the homepage of the app for users to easily find their conversations and never miss a new message again!
Campaigns in Conversations
Schedule Ahead
Learn More ✨
- Minimum lead time is the minimum number of minutes in advance that scheduled orders must be placed.
- If restaurants want to add more or less buffer, they can update their minimum lead time by going to Restaurant Dashboard → Settings tab → Store → Platforms → Schedule ahead orders.
Snack Hacks 📈
How to use Guestbook for Manual Refunds + Support
Snackteam 👋
get to know our team
Sejun Park
Role: Hardware
Snackteam Member Since: October 2021
Favorite Snack: • Taiyaki (fish shaped pastry) - they’re the best snack especially in the winter!
Favorite Snackpass Memory: “Hardware team members will often go to restaurants to perform installations ourself. It’s one of the best way to learn about our product! One time I was finishing up late, and accidentally locked myself inside of a store. Fun phone calls ensued, but thankfully our restaurant partner was there to help and get setup for their grand opening”