Introducing my.store 🎉
Do you have a hard time creating or updating your website? We can help!
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We created my.store: a mobile-first website and link in bio tool that is as easy to update as an instagram post and doesn’t break the bank ⚡️ my.store showcases your brand beautifully on both mobile and desktop ⬇️
With my.store, you can
🤝 capture follower data + convert them into customers of your store
📸 update featured photos and videos in seconds
🔗 add easy to access links to drive more orders, catering, and events
Scroll to view available meeting times
Product Updates 🪄
the latest feature releases from Snackpass
Restaurant Dashboard Self Serve Settings
Feature highlights ✨
- All tipping settings are completely self-serve and now include the No Tip option
- New “Automatically Include Bag” setting allows restaurants to add a bag by default to their customer’s carts and the bag can be removed by the customer
Restaurant Dashboard Mobile Navigation
Guestbook Updates
You now have access to the profiles of your customers in Guestbook! Customer profiles show important information about their relationship with your store to add more context to your conversations.
Conversation dashboard stats
We’ve added the number of unread messages and a message preview to the dashboard. You can click into your conversations from this page.
Menu feedback
App users can share their menu feedback directly with owners! You’ll find this feedback highlighted in your Guestbook conversations so you can review these requests, comments, and questions about your menu.
Gift Card Redemption on Register
- Gift cards are linked to customer phone numbers, so once the customer’s number is entered, they can decide if they want to apply their gift card balance to their purchase
Register Improvements
- The cart of the register now shows an order’s total rather than the subtotal. Total is clickable so employees can view the order’s tax and applicable fees.
- Item and order level notes are now indicated in the register’s orders tab. This will allow employees to view all customer inputed notes to increase order accuracy!
Chain Wide Points Redemption
Feature highlights ✨
- Beneficial to customers who frequent different locations and want to have the flexibility to choose how they want to use their reward points.
Are you a chain store interested in this feature? → Please reach out to our support team (1-866-868-2146)!
Product Highlight ✨
Customer Pickup Screen
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Benefits
⏰ Free up employee time
🔔 Help customers know when their orders are ready
🏁 Streamline pickup process
📈 Improve customer experience
Snackteam 👋
get to know our team
Justin Adkins
Role: Software Engineer
Snackteam Member Since: February 2022
Favorite Snack: Goldfish!
Favorite Snackpass Memory: “Choosing a single memory is difficult since there are countless moments that have brought me joy working at Snackpass. If I were forced to choose one it would be my time building our register application. This particular project brought me onto a team of engineers I hadn’t worked with before but they graciously welcomed me with open arms. It was a fast paced, collaborative effort that took everyone giving their all to get the initial product over the finish line. Once we launched the new application it was extremely rewarding and insightful hearing feedback from our restaurant partners. I love seeing what we’ve worked on in action!”